Payment Policy:

All payments are to be made on completion of work and issue of our invoice. Failure to receive outstanding payments within 72 hours, will incur an administrative cost of 20%. We appreciate your support.

Where properties are empty, for instance, End Of Tenancy (EOT), payments are required on completion of work. This saves the need for further follow-up details and ensures peace of mind.

Booking Policy:

Reservations are held for 24 hours whilst a deposit is made to secure appointments.

Spaces must be secured with a deposit.

Cancellation Policy:

If an appointment is missed, cancelled or rescheduled within 48 hours, a minimum call-out charge (area dependent) will be applied. If your booking covers a whole day or more and is cancelled or rescheduled within 48 hours, a charge will be required to cover those days when work will not commence. These charges are due to our high demand and turning away potential clients.

If appointments are booked in advance and cancelled completely, this will result in a loss of deposit, due to administrative action required. If cancellations are within 48 hours, again, our minimum charge will apply